FAQs

Where is Styleville by Oma located?

We are based in Madrid, Spain, and proudly serve clients worldwide with global shipping.

Do you have a physical shop?

We operate as an online store with a private design studio in Madrid. While we do not have a physical retail outlet, appointments at our studio are available for clients seeking custom designs. All our garments are handmade in our Madrid studio.

What does made to measure mean?

This means you can have any of our pre-existing designs tailored to your unique measurements for an additional fee. It’s a great option if your measurements don’t match our standard  size chart.

 What is custom couture?

Custom couture means your garment is specially designed and handmade from scratch to fit your body and reflect your personal style. You’ll be involved in the creative journey, and we’ll share progress updates via photos or videos as your dress comes to life.

Do I need to schedule a consultation?  

Yes, if you’re ordering a custom couture dress, a consultation is required.

However, if you’re ordering a pre-existing design in a standard size, you don’t need a consultation. Simply place your order online or contact us via email or WhatsApp with your chosen style and preferred size from our standard size chart.

Note: If you’d like our pre-existing design made in your custom measurements or want to tweak any design details, a consultation is required.

When should I book for custom design consultation?

We recommend booking at least 12 weeks before your event to allow ample time for design, production and fittings.

Can I try on sample dresses during consultation?

Absolutely! In-person clients can try on any of our available samples, usually in EU sizes 34–40.

 How do I schedule a consultation?

You can book an appointment directly through our website here.

Consultations can be held online or in-person at our Madrid studio (based on availability).

See consultation fees and details for more information.

What if I need to cancel the appointment?

If you must cancel, please email us at least 48 hours before your appointment.

Please note that consultation fees are non-refundable under any circumstance.

What if I need to reschedule my appointment?

Yes. Rescheduling must be done at least 2 days in advance.

Requests made later than that will require a new booking fee.

What if I arrive late to my appointment?

Please notify us if you’re running late.

Your session will still end at the scheduled time, and if you’re more than 40 minutes late, your appointment and booking fee will be forfeited. A new booking will be required.

What should I bring to my appointment?

Please bring photos of designs you’ve seen on our website, social media, or elsewhere.

We strongly encourage sharing style ideas ahead of time so we can better understand your vision.

Note: We do not replicate other designers’ works, shared images are used for inspiration only.

How long does production take?  

Our custom couture pieces typically take a minimum of 12 weeks to complete.

For bridal gowns, we recommend starting 4 to 9 months ahead of your wedding date.

Rush orders may be possible for an additional fee, depending on availability.

Do you offer fittings and alterations?

Yes. For local clients, once your gown is ready, we’ll schedule your first fitting.

If any alterations are needed, allow up to 3 weeks for a second fitting.

For clients outside Madrid, we offer a virtual fitting via video call before shipping.

What should I bring to my first fitting?

Bring the shoes and undergarments you plan to wear on your event day. This ensures accurate adjustments, especially at the bodice and hemline.

How many fittings will I need?

Most clients require 1–3 fittings for a perfect result.

How do I pay for my order ?

We accept card payments via our website, PayPal, bank transfers, and cash (for in-person appointments).

Custom couture: 70% deposit to begin; 30% due before pickup/shipping.

Sample or RTW: Full payment required before pickup or shipping.

What is the price range of your dresses?

Pricing is subjective, however you can visit our online shop for price ideas.
Sample gowns may be available at discounts of up to 50%.
If you are buying a sample gown off the rack, ready-to-ship or our exclusive RTW we require 100% payment and you must take the dress same day or we schedule immediate shipping of your purchase according to your preference. 

What is your refund and exchange policy?

Due to the bespoke nature of our designs, no refunds are issued once a deposit has been paid, as production would have already begun.

However, for sample dresses, cancellations are allowed within 24 hours of payment for a full refund.

After 24 hours, cancellations are no longer possible.

Please review our terms of service for full policy details .However if you placed order for a dress listed as “sample dress” you can cancel your order within 24hrs after payment confirmation and request for full refund. After 24hrs you can not cancel as we should have started processing your order.

Please click here to see more of our terms of services and refund policy.

Still Have Questions?

If you didn’t find what you’re looking for, feel free to contact us at info@stylevillebyoma.com, we’d love to hear from you!