FAQs

Where is Styleville by Oma located?

We are located in Madrid but work with clients worldwide, as we ship globally.

 

Do you have a physical shop?

No, we are an online store with a design studio in Madrid.

You can comfortably shop from our website and have your order delivered to your location.

Each piece from our collection is handmade in our Madrid studio.

We do offer appointments at our studio for clients that want custom designs.

 

What does made to measure mean?

This means you can have any of our Pre-existing designs made with your unique measurements that you will provide. For an additional fee.
We often recommend this if your body measurements doesn’t correspond with our standard size chart.

 

What does custom couture mean?

This means your garment will be handmade in our Madrid studio, specially designed to fit your body and personality. You will have the opportunity to customize the details you want for your dream dress and we will carry you along throughout the design process, sharing with you pictures or video of your dress progress.

Do I need to schedule a consultation?  

Yes, if you want a custom couture dress!!

Please note that you do not have to book for consultation if you want to purchase any of our pre-existing designs on our website or Instagram page.

All you have to do is place your order for your preferred size based on our generic size chart via the website. click here. to see size chart.

Or send us an email or WhatsApp message with picture(s) of our pre-existing design you want and your size based on our standard size chat.

If your Size doesn’t correspond with our size chart don’t worry, we can still make your desired choice for our pre-existing designs in your unique size for an additional price. 

Also note that if you want to alternate any design detail on our pre-existing designs you will have to book an appointment for customization.

 

When should I book for custom design consultation?

Since all our dresses are handmade and will be customized to fit your body.

We advise to book for your consultation at least 12 weeks to your event so you have enough planning time.

 

Can I try on sample dresses during consultation?

Off course, you are welcome to try any of our available sample dresses in our Madrid studio.

Be informed that most of our sample dresses are between UK size 6-12.

 

How do I schedule a consultation?

You may book for a consultation via our website here.

Consultations are held online and physical consultations are held based on availability at our Madrid address.

See consultation fees and details here.

 

What if I need to cancel the appointment?

Please send us an email to cancel your appointment before 48hrs to your appointment.

Please note that refunds for booking fees are not provided under any circumstance, including finding your dress elsewhere, or not utilizing the appointment slot booked.

 

What if I need to reschedule my appointment?
If you wish to reschedule your appointment no less than 2 days notice is required to do so. Any reschedule requests outside of  2 days will incur a new booking fee to secure another date and or time.

 

What if I am running late?
In case you are running late, we request that you call to inform us.

Please note, running late means your appointment time will be shorten.

If you are running 40 minutes late, unfortunately your appointment and booking fee will be void. Please re-book for another day.

 

What should I bring to my appointment?

Bring pictures of dresses you’ve seen on our website , social media or elsewhere.

Please note: We will usually implore our prospective client to share style ideas in form of pictures prior to the consultation appointment in other to give us a vision of your personal style and what look you seek to achieve. We do not duplicate other designers work. We only use the styles you share for reference purposes.

 

How long does production take?  

Custom couture production process takes minimum of 12 weeks.

For wedding dresses we recommend you start 4 to 9 months before your wedding date.

Although we able to work with much shorter deadlines for an additional fee, dependent on our production schedule.

Please share your date with us and we will let you know if it’s possible to fast track your order.

 

Alterations and Fittings?  

For clients able to come to our location, once your gown is ready for your first fitting, you will be contacted to schedule your fitting appointment.

Should your dress need alterations, please allow up to three weeks for a second fitting to be scheduled.

Once your dress is ready you will be contacted for Pick-up or delivery.

For clients unable to come to our location we will schedule an appointment to show you your dress on live video call and confirm all details and measurements before delivering/shipping.

 

What should I bring to my first fitting?

You should bring the shoes and undergarments you’ll wear for your event in order to have your gown properly fit through the bodice and hemline.

How many fittings will I need?

Usually, brides require 1-3 fittings to ensure a perfect look.

 

How do I pay for my order ?

Via: pay pal, bank transfers as well as cash.

If you are ordering a custom couture dress, we require a 70% deposit at the time of your order.

And 30% balance before pickup or shipping.

If you are buying a sample gown off the rack, ready-to-ship or our exclusive RTW we require 100% payment and you must take the dress home same day or we schedule immediate shipping of your purchase according to your preference.

What are the price ranges for your dresses?

Please visit our web shop to for price idea here.

 Our sample dresses can be much less, discounted up to 50% off. 

 

What is your refund and exchange policy?
At this time due to the couture process and the importance of time and delivery, there is no refund after deposit payment confirmation as we would have already begun the dress making process. However if you placed order for a dress listed as “sample dress” you can cancel your order within 24hrs after payment confirmation and request for full refund. After 24hrs you can not cancel as we should have started processing your order.

Please click here to see more of our terms of services and refund policy.

 

Didn’t find the answer to your question within our FAQs? You can contact us for all other queries please send an email to info@stylevillebyoma.com